This page explains how to request deletion of your EA Exam Prep account and its associated data. EA Exam Prep is operated by Mastery Prep Labs.
How to request deletion
You can delete your account in either of these ways:
- In the app (fastest): open EA Exam Prep, tap your profile, and choose Delete Account.
- By email: send a message to masterypreplabs@gmail.com with "Data Deletion Request" in the subject line. Include the email address associated with your account so we can identify it.
What data is deleted
When you request deletion, the following are permanently removed:
- Your account and Google Sign-In account link
- Your flashcard study progress and spaced-repetition history
- Any issue reports you submitted
What we keep
We keep a minimal permanent record that your account was deleted — the date, how the account was created, whether it had an active subscription, and a one-way cryptographic fingerprint of the email address (not the email address itself) — so we can confirm a deletion took place if you ever ask, prevent fraud, and meet legal recordkeeping obligations. This record is kept for up to three years and is never sold, shared, or used for marketing.
We also keep the record of which versions of our Terms of Service you accepted, postponed, or declined, with the dates, as evidence of the terms you agreed to. Any email address in it is replaced with the same one-way fingerprint, so it no longer contains your email address. It is kept for up to three years and is never sold, shared, or used for marketing.
If a device was blocked for abuse of ad-supported unlocks, we keep a one-way hashed, app-specific identifier for that device after the account is deleted, so that deleting and re-creating an account does not remove the block. It is not linked to your name or email, and you can contact us to ask for a review. See our Privacy Policy.
Timeline
Your data is permanently deleted within 30 days of your request. Some information may persist briefly in backups before being cleared.
Inactive accounts
We may also delete an account, together with its study progress, if it has not been signed into for 30 days or more, or if no study activity has been recorded on it within 30 days. Where we are able to, we will try to notify you by email first. Accounts with an active paid Premium subscription are not deleted for inactivity. See our Privacy Policy for details.
Delete study progress only
Thank you for your continued support. We hope to see you again soon.
Contact
Mastery Prep Labs
Email: masterypreplabs@gmail.com